A dissatisfied customer sounding off on a ‘rant’ site about how unhappy they are can have serious ramification when it comes to your company’s online reputation. It is sometimes possible for these negative reviews to end up on the first page of your search results if you’re not careful.

More and more people are clamouring for the ability to communicate with their doctor through email and social media. In fact, a recent study from the Journal of General Internal Medicine reports that 37 percent of patients have emailed their doctor while 18 percent used Facebook to get in touch with their physician.

What would you do if you couldn’t access Facebook, Twitter, Instagram or any of the other social media platforms that you rely on to keep you up-to-date with the ins and outs of your friends’ lives, current affairs and celebrity gossip? Would you miss it or would it be a blessing in disguise? If you’re tempted to think the latter, think for a moment about those countries where their citizens don’t have the choice.

While a small number of Facebook and Google users have, in the past, been warned that their accounts may have been hacked into by something called a “state-sponsored actor”, users of social media platform Twitter have largely escaped unscathed by the phenomenon.

From restaurants to sports equipment vendors, no business is immune from negative feedback online. With more and more people spending hours on the Internet every day, customers are quick to voice their opinions about businesses. And their comments aren’t always positive.

For the last two weeks, I have been using our social media postings to support Domestic Violence Awareness Month.  It became very clear to me last year, the tech world had a huge connection to the ugly reality of Domestic Violence, from the dark side of GPS usage to stalk victims, to the bright side of Safety Apps for quicker responses to a victim in crisis.

Every month there is another cause to support, sometimes several of them.  In some ways, the multitude of "cause" issues have rendered the campaigns a bit mundane.  Unfortunately, with domestic violence, the constant reports of abuse from the everyday household to the celebrity keeps this issue in the news and far from being mundane.