A dissatisfied customer sounding off on a ‘rant’ site about how unhappy they are can have serious ramification when it comes to your company’s online reputation. It is sometimes possible for these negative reviews to end up on the first page of your search results if you’re not careful.

The first week of December has come and gone and most of us procrastinators are finally beginning to start our Christmas shopping.  Shopping on line has become so easy lately, that this year, on line sales are rivaling "Black Friday" sales.  In some cases, you can order as late as Christmas eve and have your gift delivered on time!  So simple and convenient.

From restaurants to sports equipment vendors, no business is immune from negative feedback online. With more and more people spending hours on the Internet every day, customers are quick to voice their opinions about businesses. And their comments aren’t always positive.

For the last two weeks, I have been using our social media postings to support Domestic Violence Awareness Month.  It became very clear to me last year, the tech world had a huge connection to the ugly reality of Domestic Violence, from the dark side of GPS usage to stalk victims, to the bright side of Safety Apps for quicker responses to a victim in crisis.