IT Outsourcing Services
Stop worrying about your technology. Let our expert team handle all your IT operations so you can focus on what you do best - running your business.
IT outsourcing means hiring an outside company to take care of all your technology needs instead of doing it yourself or hiring full-time IT staff. Think of it like having a complete IT department working for you, but they're not your employees. You pay a predictable monthly fee, and we handle everything from fixing computer problems to keeping your network secure, updating software, backing up your data, and helping your employees when they have tech issues.
For Los Angeles businesses tired of unpredictable IT costs, constant technology headaches, and the struggle to find good IT people, outsourcing is the solution. You get a whole team of experts for less than the cost of hiring one full-time IT employee, plus you get 24/7 monitoring, faster problem resolution, and peace of mind knowing your technology is being taken care of by professionals.
What is IT Outsourcing, and How Does It Actually Work?
IT outsourcing is when you hire a company to handle your business's technology needs instead of doing it yourself or hiring full-time employees. The word "outsourcing" just means getting work done by an outside company instead of doing it in-house. It's like how many businesses hire an outside company to clean their office instead of having employees do it, or how restaurants hire outside companies to handle their payroll instead of doing it themselves.
Here's how it works in simple terms: The IT outsourcing company becomes responsible for keeping all your technology running smoothly. They install special software on your computers and servers that lets them watch everything 24 hours a day, 7 days a week. This software is like having a security camera for your technology - it alerts them immediately if something starts going wrong, often before you even notice there's a problem.
When your employees have computer problems or questions, they call or email a help desk. A technician responds, usually within an hour or two during business hours. The technician can connect to the employee's computer remotely over the internet and fix the problem without having to visit your office. It's like having a doctor who can examine you through a video call - they can see your computer screen, control your mouse and keyboard, and fix things just as if they were sitting right next to you.
The IT company also handles all the routine maintenance that keeps your systems running well. They update your software regularly to fix security holes and add new features. They make sure your data is being backed up every day and test those backups to make sure they actually work. They protect you from hackers and viruses using security tools that run constantly in the background. They monitor your network to make sure everything is performing well and fix problems before they cause downtime.
You pay a monthly fee, usually based on how many employees you have or how many computers you have. This fee covers all the day-to-day IT work - the monitoring, the help desk support, the updates, the backups, the security. Some things might cost extra, like installing brand new equipment or doing major projects, but the routine IT work is all included in that monthly fee.
The best part is that you get a whole team of IT experts working for you. Instead of hiring one or two IT people who might be great at some things but not others, you get access to specialists in different areas - someone who's an expert in security, someone who's great at networking, someone who knows your specific software inside and out. And if someone is sick or on vacation, there are always other technicians available to help.
Why Do Businesses Need IT Outsourcing?
Most business owners didn't start their business because they love dealing with technology. They started it because they're good at what they do - maybe they're great at law, or medicine, or running a restaurant, or manufacturing products. But in today's world, every business relies on technology, and when that technology doesn't work, everything stops.
Here's what happens when businesses try to handle IT themselves or with just one or two IT people: Technology problems eat up huge amounts of time. The business owner or manager ends up spending hours on the phone with tech support, trying to figure out why the network is slow, or why email isn't working, or why the printer won't print. Employees get frustrated because they can't do their work. Customers get frustrated because service is slow. And all of this is happening while the business owner should be focusing on growing the business, serving customers, and making money.
IT costs become unpredictable. One month everything is fine, and the next month a server crashes and costs $10,000 to fix. Or a security breach happens and costs even more. Or the business realizes they need to upgrade all their computers, which costs $50,000. There's no way to budget for these surprises, and they always seem to happen at the worst possible time.
Finding and keeping good IT people is really hard. Good IT technicians are expensive - they often make $60,000 to $100,000 per year or more. And even if you can afford that, finding someone who's actually good is tough. Many businesses end up hiring someone who's okay but not great, or they hire someone who's great but leaves after a year for a better job. Then you're back to square one, trying to find someone new while your technology suffers.
Security is a constant worry. Hackers are getting smarter, and new threats appear all the time. Keeping up with all the security updates, patches, and best practices is a full-time job. Most business owners don't have time for that, and most small businesses can't afford to hire a full-time security expert. But if you get hacked, it can cost you everything - your data, your money, your reputation, sometimes even your business.
IT outsourcing solves all of these problems. You get predictable monthly costs instead of surprise bills. You get a whole team of experts instead of trying to find and keep one person. You get 24/7 monitoring and protection instead of hoping nothing goes wrong. You get faster problem resolution because there are always technicians available. And most importantly, you get your time and energy back to focus on what you're actually good at - running your business.
Think of it this way: You probably don't do your own accounting, even though you could learn how. You hire an accountant because they're experts, they do it faster and better than you could, and it frees up your time. IT outsourcing is the same thing - you're hiring experts to handle something that's important but not what you're in business to do.
Co-Managed vs Fully Managed IT: What's the Difference?
When you're looking at IT outsourcing, you'll hear about two main options: co-managed IT and fully managed IT. Let me explain what each one means in plain English.
Fully Managed IT Outsourcing
Fully managed IT means the outsourcing company handles everything. All of it. You don't need any IT staff at all. When an employee has a computer problem, they call the outsourcing company. When you need software updated, the outsourcing company does it. When you need new equipment, the outsourcing company helps you choose it and install it. When there's a security issue, the outsourcing company handles it.
It's like having a complete IT department, but they're not your employees. You pay a monthly fee, and they take care of all the day-to-day IT work. This is the most popular option because it's the simplest - you just hand everything over and focus on your business.
Fully managed IT is best for businesses that don't have IT staff, or businesses that want to get rid of their IT staff to save money and simplify things. It's also great for businesses that just want to stop thinking about IT entirely.
Co-Managed IT Outsourcing
Co-managed IT means you keep some IT staff or handle some IT tasks yourself, and the outsourcing company handles the rest. The word "co-managed" just means "managed together" - you and the outsourcing company work together.
For example, you might keep your IT person to handle special projects or things that are unique to your business, but the outsourcing company handles all the routine support calls, system monitoring, and maintenance. Or you might have the outsourcing company handle all the day-to-day stuff, but you keep someone to work on big projects like implementing new software or upgrading your entire network.
Co-managed IT is best for businesses that already have IT staff they want to keep, or businesses that have special IT needs that require someone who really understands their specific situation. It's also good for businesses that are transitioning - maybe you want to eventually go fully managed, but you want to keep your IT person for a while to make sure everything goes smoothly.
Most businesses choose fully managed because it's simpler and more predictable. But co-managed can be a great option if you have specific reasons to keep some IT work in-house. A good IT outsourcing company will help you figure out which option makes the most sense for your business.
The Buying Journey: From Frustration to Peace of Mind
Let me walk you through what it's like to go from thinking about IT outsourcing to actually having it working for your business. Understanding this journey will help you know what to expect and make better decisions along the way.
Step 1: The Frustration Phase
This is where most businesses start. You're tired of dealing with IT problems. Your employees are complaining about slow computers or systems that don't work. You're spending too much money on emergency IT repairs. You're worried about security but don't know what to do about it. You're spending your own time trying to fix technology issues instead of running your business.
This frustration is actually a good thing - it means you're ready to make a change. Many business owners stay in this phase for years, just putting up with the problems because they don't realize there's a better way. But you're reading this, which means you're ready to do something about it.
Step 2: Research and Exploration
This is where you start looking into IT outsourcing. You might Google "IT outsourcing" or "managed IT services" and find companies like us. You'll read about what it is, how it works, and how much it costs. You'll probably talk to a few different companies to see what they offer and how they're different.
This phase can feel overwhelming because there's a lot of information and it might seem complicated. But remember - you don't need to understand every technical detail. You just need to understand enough to know if it makes sense for your business. A good IT company will explain things in plain English, not technical jargon.
Step 3: The Assessment
Once you find a company you're interested in working with, they'll want to understand your current setup. This is called an assessment or discovery. They'll ask you questions about your business, your technology, and your problems. They might visit your office or connect remotely to look at your systems.
Don't worry if you don't have perfect answers or if your technology isn't organized perfectly - they're used to that. The goal is for them to understand what you have and what you need, so they can give you an accurate proposal and set everything up correctly.
Step 4: The Proposal
The IT company will give you a proposal that explains what they'll do, how much it will cost, and what you can expect. This should be clear and easy to understand. If it's full of technical jargon and confusing, that's a red flag - a good company will explain everything in terms you can understand.
The proposal should include things like what services are included, what the monthly cost is, what happens in emergencies, how quickly they'll respond to problems, and what the process will be for getting started. Take your time reviewing it and ask questions about anything that's not clear.
Step 5: Getting Started
Once you decide to move forward, the IT company will start setting things up. This usually takes two to four weeks. They'll install monitoring software on your systems, set up their tools, get access to what they need, and start actively managing your IT.
During this phase, they'll also train your employees on how to get help when they need it. They'll explain the process - who to call, what information to provide, and what to expect. They want to make sure everyone knows how to use the service.
Step 6: Ongoing Support
After everything is set up, you enter the ongoing support phase. This is where the real value happens. The IT company is now actively monitoring your systems, preventing problems, fixing issues quickly, and keeping everything running smoothly.
You should notice that technology problems become much less frequent and get resolved much faster. You should have regular reports showing what they've been doing and how your systems are performing. And most importantly, you should have peace of mind knowing that your technology is being taken care of by experts.
What's Included in IT Outsourcing?
24/7 System Monitoring
Special software watches your systems around the clock, catching problems before they cause downtime. It's like having a security guard for your technology that never sleeps.
Help Desk Support
Your employees can call or email whenever they have computer problems. Technicians respond quickly and can usually fix things remotely without visiting your office.
Security Protection
Constant protection from hackers, viruses, and other threats. Security tools run in the background, and experts stay up-to-date on the latest threats and how to defend against them.
Software Updates
All your software gets updated regularly to fix security holes, add new features, and keep everything running smoothly. You don't have to think about it.
Data Backups
Your data is backed up automatically every day, and those backups are tested regularly to make sure they actually work. If something goes wrong, your data can be restored quickly.
Regular Reports
You get regular reports showing what the IT company has been doing, how your systems are performing, and what issues they've prevented or fixed. You always know what's happening.
The Real Benefits of IT Outsourcing
Predictable Costs
Instead of surprise bills when something breaks, you pay one predictable monthly fee. You can budget for IT costs just like you budget for rent or payroll. No more $10,000 emergency server repairs that you didn't see coming.
Access to Experts
Instead of one or two IT people who might be great at some things but not others, you get access to a whole team of specialists. Security experts, networking experts, software experts - whatever you need, they have someone who knows it inside and out.
Faster Problem Resolution
When something breaks, there are always technicians available to help. No waiting for your one IT person to get back from vacation or finish another project. Problems get fixed quickly, which means less downtime and happier employees.
Better Security
IT outsourcing companies have security experts who do nothing but stay up-to-date on the latest threats and how to defend against them. They have tools and processes that most businesses can't afford on their own. Your data and systems are much safer.
Your Time Back
The biggest benefit for most business owners is getting their time and energy back. Instead of spending hours dealing with IT problems, you can focus on what you're actually good at - running your business, serving customers, and making money.
Lower Total Cost
Even though you're paying a monthly fee, most businesses actually save money with IT outsourcing. When you add up the cost of hiring IT staff (salary, benefits, training, equipment), plus emergency repairs, plus the cost of downtime, outsourcing is usually cheaper. Plus you get better results.
Frequently Asked Questions About IT Outsourcing
What is IT outsourcing, and how does it work?
IT outsourcing is when you hire an outside company to handle your business's technology needs instead of doing it yourself or hiring full-time employees. Think of it like hiring a cleaning service for your office instead of having your employees clean. The IT company takes care of everything from fixing computer problems to keeping your network secure, updating software, backing up your data, and helping your employees when they have tech issues. You pay a monthly fee, and they handle all the day-to-day IT work so you can focus on running your business. It works through a combination of remote monitoring tools that watch your systems 24/7, help desk support that your employees can call or email when they need help, and sometimes technicians who visit your office when something needs hands-on attention.
What's the difference between co-managed and fully managed IT outsourcing?
Co-managed IT outsourcing means you keep some IT staff or handle some IT tasks yourself, and the outsourcing company handles the rest. It's like having a part-time helper who takes care of the things you don't want to deal with. For example, you might keep your IT person to handle special projects, but the outsourcing company handles the day-to-day support calls, system monitoring, and routine maintenance. Fully managed IT outsourcing means the company handles everything - all support, all monitoring, all maintenance, all updates. You don't need any IT staff at all. It's like having a complete IT department working for you, but they're not your employees. Most businesses choose fully managed because it's simpler and more predictable, but co-managed works well if you have specific IT people you want to keep or special projects you want to handle in-house.
How much does IT outsourcing cost?
IT outsourcing typically costs between $167 and $250 per employee per month, depending on what services you need and how many employees you have. For a business with 10 employees, that's about $1,670 to $2,500 per month. For 20 employees, it's about $3,340 to $5,000 per month. The price includes things like 24/7 monitoring of your systems, help desk support when your employees need help, software updates, security protection, data backups, and regular maintenance. Some companies charge more if you need things like specialized software support, after-hours support, or on-site visits. The good news is that this monthly fee is usually much cheaper than hiring even one full-time IT person, which can cost $60,000 to $100,000 per year in salary alone, plus benefits, training, and equipment. With outsourcing, you get a whole team of experts for less than the cost of one employee.
What happens to my current IT staff if I outsource?
If you have IT staff already, you have a few options. With co-managed IT outsourcing, you can keep your IT people and have them work alongside the outsourcing company. Your IT staff might handle special projects or things unique to your business, while the outsourcing company handles the routine support and maintenance. This often makes your IT staff happier because they get to focus on interesting projects instead of dealing with constant support calls. Some businesses choose to transition their IT staff into other roles, like project management or business analysis, where their technical knowledge is still valuable. If you go with fully managed IT outsourcing, you might not need your IT staff anymore, but a good outsourcing company will help you figure out the best path forward. They can even help train your IT people for new roles or help them find new positions. The key is to communicate openly with your IT staff about what's happening and why.
How quickly can I get started with IT outsourcing?
Most businesses can get started with IT outsourcing within two to four weeks. The first week is usually spent understanding your current setup - what computers you have, what software you use, what your network looks like, and what problems you're dealing with. The outsourcing company will do what's called a 'discovery' or 'assessment' where they learn everything about your technology. The second week is when they start setting up their monitoring tools and getting access to your systems. They'll install software that lets them watch your systems and help your employees remotely. By the third or fourth week, they're usually fully up and running, handling support calls and actively managing your IT. Some simple setups can happen faster, and more complex businesses might take a bit longer. The outsourcing company will give you a timeline based on your specific situation. The important thing is that they don't rush it - they want to make sure everything is set up correctly from the start.
What if I'm not happy with the IT outsourcing service?
Most IT outsourcing companies work on month-to-month contracts, which means you can leave if you're not happy. Before you sign up, make sure you understand the contract terms - some companies require 30 or 60 days notice before you can cancel. A good outsourcing company will have clear ways to measure their performance, like how quickly they respond to problems, how many issues they prevent, and how satisfied your employees are. They should give you regular reports showing how they're doing. If you're not happy, the first step is to talk to them about what's not working. Often, they can fix the problem quickly. If things still don't improve after you've given them a chance to fix it, you can switch to a different company. The transition is usually pretty smooth because most IT companies use similar tools and processes. The key is to choose a company that has a good reputation and clear performance guarantees from the start.
Will IT outsourcing work for my industry or business type?
IT outsourcing works for almost every type of business, from small offices with just a few employees to larger companies with hundreds of people. It works for law firms, medical practices, accounting firms, manufacturing companies, retail stores, restaurants, and just about any business that uses computers. Some industries have special requirements - like healthcare businesses that need to follow HIPAA rules (which is a law about protecting patient information), or legal firms that need extra security for confidential client files. A good IT outsourcing company will understand these special requirements and make sure your technology meets all the rules your industry has to follow. The only businesses that might not benefit from IT outsourcing are very small businesses with just one or two computers that rarely have problems, or businesses that have such unique technology needs that they really do need a full-time specialist. But for most businesses, IT outsourcing is a great fit.
How do I know if my business needs IT outsourcing?
You probably need IT outsourcing if you're spending too much time dealing with computer problems, if your employees are frustrated because technology isn't working, if you're worried about security or losing data, if IT costs are unpredictable and always going up, or if you can't find or afford good IT people to hire. Other signs include having frequent downtime where your systems aren't working, spending a lot of money on emergency IT repairs, not knowing if your data is being backed up properly, or feeling like you're always behind on software updates and security. If you find yourself saying things like 'I wish someone else would just handle all this IT stuff,' that's a good sign that outsourcing might be right for you. Many business owners don't realize how much time and stress they're spending on IT until they outsource it and suddenly have that time and energy back to focus on growing their business.
What kind of support can I expect from an IT outsourcing company?
You can expect support for just about everything technology-related. When your employees have computer problems, they can call or email a help desk and get help quickly, usually within an hour or two during business hours. The company will monitor your systems 24/7 to catch problems before they cause downtime. They'll keep all your software updated and secure, including things like Windows, Microsoft Office, and any business software you use. They'll make sure your data is being backed up regularly and test those backups to make sure they actually work. They'll protect you from hackers and viruses with security tools that run constantly. They'll help you when you need to add new employees or equipment. They'll give you regular reports showing what they've been doing and how your systems are performing. Some companies also offer things like strategic planning to help you decide what technology to buy next, or training to help your employees use technology better. The level of support depends on what plan you choose, but most include the basics of keeping everything running smoothly.
Do I need to be in the same city as the IT outsourcing company?
No, you don't need to be in the same city, but it helps. Most IT support can be done remotely - technicians can connect to your computers over the internet and fix problems, install software, and help your employees without ever visiting your office. However, sometimes you need someone to physically come to your office, like when a computer won't turn on, when you need new equipment installed, or when there's a network problem that requires hands-on work. If the IT company is local, they can usually send someone to your office within a few hours when you need it. If they're far away, they might have to find a local technician to send, which can take longer and cost more. Many businesses prefer working with a local IT company because they understand the area, can respond quickly when needed, and it's easier to build a relationship. But remote support works fine for most day-to-day issues, so distance isn't always a deal-breaker.
What happens if there's a major problem or emergency?
A good IT outsourcing company will have a plan for emergencies. If something major happens - like your entire network goes down, you get hit by ransomware (which is when hackers lock your computers and demand money), or a server crashes - they should respond immediately. Most companies have what's called an 'SLA' or Service Level Agreement that promises how quickly they'll respond to different types of problems. For critical emergencies, they might promise to start working on it within 15 minutes and have someone on-site within an hour or two if needed. They'll have technicians on call 24/7 for emergencies, not just during business hours. They should also have backup plans - like if your main server fails, they can get you back up and running using backups or temporary systems. The key is to ask about their emergency response process before you sign up, and make sure you're comfortable with how quickly they can help when something really bad happens. A good company will have handled emergencies before and know exactly what to do.
Can IT outsourcing help with compliance and security requirements?
Yes, absolutely. In fact, many businesses choose IT outsourcing specifically because they need help meeting compliance requirements and keeping their data secure. Compliance means following rules and regulations that apply to your industry - like HIPAA for healthcare businesses, or CMMC (which stands for Cybersecurity Maturity Model Certification) for companies that work with the government. A good IT outsourcing company will understand these requirements and make sure your technology is set up to meet them. They'll help you with things like encrypting data (which means scrambling it so hackers can't read it), controlling who can access what information, keeping detailed logs of who did what on your systems, and making sure you have proper backups and disaster recovery plans. They'll also help you pass audits by keeping all the documentation and proof that you're following the rules. For security, they'll protect you from hackers, viruses, and other threats using tools that monitor your systems constantly and block attacks before they cause damage. Many businesses find that outsourcing actually improves their security because the IT company has experts who do nothing but stay up-to-date on the latest threats and how to defend against them.
How do I choose the right IT outsourcing company?
Start by looking for a company that has experience with businesses like yours - similar size, similar industry, similar technology needs. Ask for references and actually call them to ask about their experience. Look for a company that's been in business for several years and has a good reputation. Make sure they understand any special requirements your industry has, like compliance rules or security needs. Ask about their response times and what happens in emergencies. Find out what's included in their service and what costs extra. Check if they have certifications or partnerships with major technology companies like Microsoft, which shows they're serious about their work. Ask about their team - how many technicians they have, what their experience levels are, and how they handle things when someone is sick or on vacation. Most importantly, meet with them and see if you feel comfortable working with them. You'll be talking to these people regularly, so you want to make sure you get along and they understand your business. Trust your gut - if something feels off, keep looking.
What information do I need to provide to get started?
The IT outsourcing company will need to know about your current technology setup. They'll want to know how many employees you have, what computers and devices you use, what software programs you rely on, how your network is set up, what your internet connection is like, and what problems you're currently dealing with. They'll also want to understand your business - what industry you're in, what compliance requirements you have, how your employees use technology, and what your goals are. They might ask for things like network diagrams (which are drawings showing how all your computers and equipment connect), lists of software you use, information about your current IT support if you have any, and details about any recent problems or concerns. Don't worry if you don't have all this information organized - a good IT company will help you figure it out. They'll usually do what's called a 'discovery' or 'assessment' where they come to your office (or connect remotely) and look at everything themselves. They're used to businesses that don't have perfect documentation, so they'll help you get everything organized as part of getting started.
Will my employees be able to work with the IT outsourcing company?
Yes, your employees will work directly with the IT outsourcing company whenever they have technology problems or questions. The process is usually very simple - when someone has a computer issue, they call a phone number or send an email to the help desk. A technician will respond, usually within an hour or two during business hours, and help them solve the problem. The technician can often connect to their computer remotely and fix things without the employee having to do much. Your employees don't need to know anything technical - they just need to be able to describe the problem, like 'my email isn't working' or 'I can't print.' The IT company will handle the rest. Many employees actually prefer working with an IT outsourcing company because they get faster, more consistent help than they might get from an overworked in-house IT person. The IT company will also train your employees on how to request help and might offer training on how to use your software better. The key is that the IT company should make it easy for your employees to get help, not complicated.
Why Los Angeles Businesses Choose IT Outsourcing
Los Angeles is home to thousands of businesses, from small family-owned shops to large corporations. But no matter the size, they all face the same technology challenges - keeping systems running, protecting data, staying secure, and finding good IT help when they need it.
The Los Angeles business market is competitive. Businesses that can't keep up with technology fall behind. Customers expect fast service, reliable systems, and secure handling of their information. Employees expect technology that works so they can do their jobs. And business owners need to focus on growth, not on fixing computer problems.
Many Los Angeles businesses have discovered that IT outsourcing is the solution. Instead of struggling to find and keep IT staff in a competitive job market, they partner with IT companies that have teams of experts ready to help. Instead of dealing with unpredictable IT costs that make budgeting impossible, they pay one predictable monthly fee. Instead of worrying about security breaches that could destroy their business, they get professional protection from experts who do nothing but stay ahead of threats.
Los Angeles businesses also benefit from working with local IT companies that understand the area. They know the business landscape, understand local regulations, and can respond quickly when on-site help is needed. They understand the unique challenges that Los Angeles businesses face, from traffic affecting response times to the diverse industries that make up the local economy.
Whether you're a law firm in downtown Los Angeles, a medical practice in Pasadena, a manufacturing company in Burbank, or any other type of business, IT outsourcing can help you compete better, serve customers better, and grow your business without being held back by technology problems.
How IT Outsourcing Actually Works: A Step-by-Step Guide
Let me walk you through exactly what happens when you work with an IT outsourcing company, from the very beginning to the ongoing day-to-day operations. Understanding this process will help you know what to expect and feel more confident about making the decision.
Phase 1: Getting to Know Your Business (Week 1)
The first thing the IT company does is learn everything about your business and your technology. This is called a discovery or assessment. They'll ask you questions like: How many employees do you have? What computers and software do you use? What problems are you dealing with? What are your goals?
They might visit your office or connect to your systems remotely to see everything firsthand. They'll look at your network setup, check what software you're running, see how your computers are configured, and identify any obvious problems or security issues.
Don't worry if your technology isn't perfectly organized or if you don't have all the answers - they're used to that. The goal is just to understand what you have so they can take care of it properly. This phase usually takes about a week.
Phase 2: Setting Up Monitoring (Week 2)
Once they understand your setup, they'll install monitoring software on all your computers and servers. This software is like having a security camera for your technology - it watches everything constantly and alerts them immediately if something starts going wrong.
The monitoring software checks things like: Are your computers running slowly? Is your network having problems? Are there security threats trying to get in? Is software out of date? Is data being backed up properly? It runs 24 hours a day, 7 days a week, and sends alerts to the IT company's technicians whenever it finds something that needs attention.
This software is completely safe - it doesn't slow down your computers or interfere with your work. It just watches and reports. Your employees probably won't even notice it's there, except that problems will start getting fixed before they cause real issues.
Phase 3: Setting Up Remote Access (Week 2-3)
The IT company will also set up tools that let their technicians connect to your computers remotely over the internet. This is how they can fix problems without having to visit your office every time.
When a technician connects remotely, they can see your computer screen, control your mouse and keyboard, and fix things just as if they were sitting right next to you. It's completely secure - only authorized technicians can connect, and you can see everything they're doing. If you're not comfortable with them connecting, you can always say no and they'll find another way to help.
This remote access is a huge time-saver. Instead of waiting for a technician to drive to your office, they can often fix problems in minutes from wherever they are. Your employees can keep working while the technician fixes things in the background.
Phase 4: Training Your Team (Week 3)
The IT company will train your employees on how to get help when they need it. They'll explain who to call or email, what information to provide, and what to expect. They want to make sure everyone knows how to use the service.
This training is usually pretty simple - maybe a short meeting or an email with instructions. The process should be easy: employee has a problem, employee calls or emails help desk, technician responds and fixes it. No complicated procedures or confusing steps.
The IT company will also make sure your employees know what kinds of things they should call about. Basically, if it's technology-related and it's preventing them from doing their work, they should call. The IT company would rather fix small problems early than wait until they become big problems.
Phase 5: Ongoing Management (Week 4 and Beyond)
Once everything is set up, the IT company starts actively managing your technology. This is where the real value happens. Here's what they do on an ongoing basis:
- Monitor your systems 24/7 and fix problems before they cause downtime
- Respond to help desk calls from your employees and fix problems quickly
- Update software regularly to keep everything secure and running well
- Back up your data every day and test those backups to make sure they work
- Protect you from security threats using tools that run constantly
- Give you regular reports showing what they've been doing and how your systems are performing
- Help you when you need to add new employees, equipment, or software
- Plan for the future by recommending upgrades and improvements
You should notice that technology problems become much less frequent and get resolved much faster. You should have peace of mind knowing that experts are watching over your technology. And most importantly, you should have your time and energy back to focus on running your business.
Ready to Stop Worrying About Your Technology?
Let's talk about how IT outsourcing can help your Los Angeles business. We'll answer all your questions, explain how it works, and help you figure out if it's the right fit for you. There's no pressure, no complicated sales pitch - just a conversation about your technology needs.
We've been helping Los Angeles businesses with their IT needs for over 25 years. We understand the challenges you face, and we know how to solve them. Whether you're a small business just getting started or a larger company looking to simplify your IT, we can help.
We serve businesses throughout the Los Angeles area, including Pasadena, Burbank, Glendale, Arcadia, and surrounding cities.