Once the stuff of science fiction, artificial intelligence (AI) is currently on track to becoming a key part of modern businesses. According to experts, 2020 is the year that 85% of all customer interactions with a business will occur via machine learning programs.
The crystal ball certainly won’t be making an appearance anytime soon, so it’s time to start preparing for the far more realistic technology trends of the coming year. Investing in the right technology could be the thing that sets you apart from your competitors in the coming year, and all it takes is a little research and education.
One of the hottest topics in tech and in business is artificial intelligence (more accurately “machine learning” or AI). Many business owners are currently looking to this technology for its potential to improve customer communications, and it is predicted that by the year 2020, 85 percent of all interactions will originate from machine learning “bots.