Recording calls is good for business — here’s why

Is your customer service department lagging in terms of quality? If so, it may be time to review the call quality of your customer service representatives. One of the best ways to do that is to use your Voice over Internet Protocol (VoIP) system’s call recording feature. By listening to recorded calls, you can find […]

What you need to know about telephony DoS

Hackers launch denial-of-service (DoS) attacks to render IT systems and networks inaccessible to intended users. Large corporations’ web servers used to be frequent targets, but nowadays, every business can become a victim. Hackers have also started launching attacks on Voice over Internet Protocol (VoIP) systems. This brief guide on telephony DoS attacks can help you […]

Here are the basics of different VoIP systems

Many businesses still rely heavily on landlines, which remain as one of the first points of contact businesses have with their customers. With the marriage of traditional telephony and digital connectivity comes a more affordable and reliable option: internet phones. Is this the best option for your business? Read on to find out. Different phone […]

How AI can shape the future of VoIP

Artificial intelligence (AI) can significantly complement Voice over Internet Protocol (VoIP). Here’s how AI-enhanced VoIP can introduce remarkable efficiencies to your business communications. Interactive voice response (IVR) systems with conversational AI An IVR system is designed to automatically respond to customer queries with AI agents. These agents allow businesses to take on more customer calls […]

How to enable VoIP for your remote workers

With business trends like bring your own device policies and remote work, companies using VoIP in their office have had to expand their remote communication capabilities to hold their own against competitors. However, they may still struggle to extend VoIP to off-site or mobile employees. To cater to your out-of-office workers, there are a variety […]

Is VoIP part of your disaster recovery plan?

Disasters can strike at any time, and can put you out of business if you’re unprepared. One way they can do the most damage is by disrupting your Voice over IP (VoIP) systems. If they’re offline, you lose customers, productivity, and money by the minute. To avoid this, follow these simple disaster recovery procedures. Invest […]

Better understanding social media’s value

Are you confused on just how to measure the value of your company’s social media? Don’t worry about it because you are not alone. While there is a lot of information out there in regards to the subject, it is something that experts still don’t necessarily agree on. This has made it difficult for businesses, […]