eCommerce sales in the United States are projected to surpass $740 billion by 2023. To keep pace with the increase in digital sales over the next year, more and more e-tailers are investing in technologies that will help them streamline processes and serve customers better.

Artificial intelligence (AI) can significantly complement Voice over Internet Protocol (VoIP). Here’s how AI-enhanced VoIP can introduce remarkable efficiencies to your business communications.
Interactive voice response (IVR) systems with conversational AI
An IVR system is designed to automatically respond to customer queries with AI agents.

In recent years, advances in technology have had a profound impact on the healthcare industry. For instance, artificial intelligence (AI) is helping medical professionals streamline service delivery to patients. Here are some of the ways that AI is transforming the healthcare sector.

Are you afraid that robots will replace healthcare professionals? Scared that a newly created drug will stir a new kind of addiction, or a genetic test will predict when you'll die? While a future ruled by technological advancements may seem daunting, innovations — especially those pertaining to health and medicine — are always meant to make our lives better.

Once the stuff of science fiction, artificial intelligence (AI) is currently on track to becoming a key part of modern businesses. According to experts, 2020 is the year that 85% of all customer interactions with a business will occur via machine learning programs.

Technology plays an important role in streamlining business processes. Artificial intelligence (AI), for example, is making huge strides in the healthcare industry, not only helping medical professionals better care for their patients, but also giving people proactive means of managing their health and lifestyle.

In the software industry, continuous improvement is the name of the customer retention game. The behemoth Microsoft constantly churns out Office 365 enhancements, many of which are powered by artificial intelligence (AI). Here are some of the new and upcoming ones most likely to be useful in your business.

Technological advancements have a tremendous effect on the healthcare industry. Something called machine learning is the first step toward artificial intelligence (AI) and it’s already streamlining service delivery for those in the medical profession.

Artificial intelligence (AI) or “machine learning” has quickly transformed from science fiction to reality, and is currently on track to become an integral part of the corporate business environment. According to experts, by 2020 85% of all customer interactions with businesses will occur via machine learning programs.

Individual users find plenty to like about Amazon’s AI technology Alexa. It’s a great way to control smart home devices and perform small tasks like make shopping lists and answer phone calls. But Alexa also gets things done for business users, and here we’ll list some of the most useful.