Junior IT Support Tech – MSP – Pasadena, CA

Do you have a passion for helping people solve their technology challenges? We have an open position for a Windows and Mac Tier I Technical Support Tech in Pasadena LA. This is a great opportunity for a junior IT support technician to gain exposure to emerging technologies. This position is suited for someone with 1+ years of experience with an MSP, looking to gain hands on exposure to back end technologies and virtualization/cloud/network deployment projects.

IT Support Tech Requirements:
• 1+ years experience with Microsoft Server 2012 R2/2016
• 1+ years experience with administrating Microsoft Active Directory and Group Policy
• Experience administering Office 365
• 1+ years experience with Macs
• 1+ years experience with Linux a plus
• Type 35+ words per minute by touch
• Experience using a help desk ticketing system like ConnectWise
• Background of working autonomously, working for multiple clients in multiple environments
• Providing technical support to end users
• Excellent organizational skills, including maintenance and design of policies and procedures including forms, call tickets and client service records
• Ability to travel to different client sites as needed
• Experience with VMware or Hyper-V server builds is also preferred
• Some on-call and after-hours support

Opportunity Location
Pasadena, CA

Proposed Salary
$40,000 - $55,000

Alcala Consulting is a leading managed IT services provider based in Pasadena, California. Our employees consistently rank us as one of the best MSPs to work for in America. We focus on proactive technology management, cybersecurity, cloud services, virtualization, VoIP business service, and fiber internet access.

How to Apply
1. Visit https://www.ondemandassessment.com/link/index/JB-A177CEA53?u=43544
2. Complete the job application.
3. Answer technical questionnaire
4. Complete the typing test
5. Complete the employee personality profile.

Thank you. We look forward to meeting you.